Terms of Service

Intake60 is an automated SMS lead intake and qualification platform built for personal injury law firms. When a prospective client contacts your firm, Intake60 responds within 60 seconds, asks a defined set of qualification questions via SMS, and delivers a lead summary to your notification email.

Intake60 is a technology service. It is not a law firm and does not provide legal advice. The qualification questions it asks are informational — they help your firm triage leads, not evaluate legal merit.

Subscriptions are billed monthly on the date you sign up. Payment is processed by Stripe. By subscribing, you authorize Intake60 to charge your payment method on a recurring monthly basis until you cancel.

Prices are in USD. We reserve the right to update pricing with 30 days' written notice to your notification email.

You can cancel your subscription at any time — no forms, no penalty, no questions required. Contact us at privacy@intake60.com and we'll cancel your account before the next billing cycle.

There are no long-term contracts and no early termination fees. Your service remains active through the end of your current paid period.

We stand behind Intake60's speed. If we fail to respond to your first 5 qualified leads in under 60 seconds, we will refund your first month's subscription in full. No paperwork required — just reach out and we'll process it promptly.

This guarantee applies to your first month of service and to leads received through properly configured intake channels. It does not apply to leads submitted during periods of confirmed third-party infrastructure outages (Twilio, etc.).

Intake60 is a lead intake tool — not a law firm, not a case evaluator, and not a legal referral service. By using Intake60, you agree that:

• Intake60 does not guarantee the quality, authenticity, or legal viability of any lead.
• Intake60 is not responsible for case outcomes, client conversion rates, or revenue results.
• Intake60 does not provide legal advice to leads or to your firm.
• Your firm is solely responsible for evaluating leads and making legal decisions about client representation.
• To the maximum extent permitted by law, Intake60's total liability for any claim is limited to the amount you paid in the 30 days prior to the event giving rise to the claim.

Intake60 may only be used for lawful lead capture and client intake purposes. You agree not to:

• Use Intake60 to send unsolicited messages to contacts who have not initiated contact.
• Use the service for any purpose other than PI law firm lead intake and qualification.
• Attempt to reverse-engineer, resell, or redistribute Intake60's technology or qualification workflows.

Violation of acceptable use terms may result in immediate suspension of your account without refund.

These terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Any disputes arising from your use of Intake60 will be resolved in the courts of Ontario.

We may update these terms from time to time. If we make material changes, we'll notify you at your firm's notification email at least 14 days in advance. Continued use of Intake60 after that date constitutes acceptance of the updated terms.

Questions about these terms? Email us at privacy@intake60.com. We respond within 2 business days.